Terms of Service
PanPerfekt CRM is a cloud CRM platform for service and repair companies, developed and provided by Pavel Vaskalei Panperfekt. Each connected company gets its own secure workspace to manage clients, orders and its team; access is granted to employees at that company's owner's discretion.
1. Service provider and customer service
PanPerfekt CRM services are provided and sold by Pavel Vaskalei Panperfekt, tax ID (NIP) 8993049919, business address: ul. Księcia Witolda 49/15, 50-202 Wrocław, Polska.
The customer service office is at the same address. Contact: e-mail kontakt@panperfekt.pro, phone +48 515 271 493, support chat on the website. Contact details are also on the “Contact” page.
2. Accounts
Accounts within a company's workspace are created by that company's owner for its employees. Self-registration by an employee is not available. Employees must keep their login credentials confidential and promptly notify the owner if access is lost or unauthorized sign-in is suspected.
3. Acceptable use
The platform is intended solely for the business needs of the companies that use it — managing clients, orders, inventory and documents. It may not be used for any purpose unrelated to that company's business, nor may any attempt be made to disrupt the platform's operation or security, including attempts to access another company's data.
4. Services and prices
The service provider supplies, electronically, access to the PanPerfekt CRM platform (subscription) and one-off onboarding services (“Onboarding help”: setup, client database import, training). The services are intended exclusively for businesses (companies with a Polish NIP) and relate to their business activity; the service provider does not conclude agreements with consumers. The NIP is verified in the REGON register (GUS) at registration and purchase.
Current plans, services and gross prices are on the “Pricing” page. A new company gets a free 30-day trial; afterwards a plan must be chosen to keep access. The subscription is paid in advance — monthly or yearly. A plan and services can be bought together via the cart on the website. The date of a one-off service is agreed with the client after payment (we get in touch within 1 business day). The agreement is concluded when the company registers and accepts these Terms or, for purchases via the cart, when the order is placed and these Terms are accepted. Technical requirements: internet access and an up-to-date browser. An invoice is issued for every payment.
5. Payments
The subscription can be paid by bank transfer against an invoice or online: BLIK, fast transfer (pay-by-link) or payment card. Online payments are processed by PayPro S.A. (operator of Przelewy24), ul. Pastelowa 8, 60-198 Poznań, KRS 0000347935, NIP 7792369887. Automatic card renewal is enabled only with the client's consent and can be switched off at any time: Settings → Plan.
6. Complaints
Complaints about the platform or billing can be submitted by e-mail to kontakt@panperfekt.pro, in writing to ul. Księcia Witolda 49/15, 50-202 Wrocław, Polska, or via the support chat. Please include the company name or account e-mail, a description of the problem and the resolution you expect. The service provider handles a complaint within 14 days of receipt and replies the same way it was submitted (or by e-mail). If there is no reply within that time, the complaint is deemed accepted.
7. Cancellation, withdrawal and refunds
The subscription can be cancelled at any time (Settings → Plan or by e-mail): access continues until the end of the paid period and no further payments are taken.
A sole trader (JDG) for whom the agreement is not of a professional nature (art. 38a of the Polish Consumer Rights Act of 30 May 2014; assessed by the business activities listed in CEIDG) may withdraw from the agreement without giving reasons within 14 days of its conclusion by sending a statement by e-mail or in writing (the model form in Annex 2 to the Act may be used). If, at the client's express request, the service was provided before that period ended, the refund is reduced in proportion to the time used.
Refunds are made without delay, no later than 14 days after receiving the statement or accepting a complaint, using the same payment method the client used (including Przelewy24), unless the client agrees otherwise. The account and company data can be deleted by the owner: Settings → Security.
8. Businesses only; disputes
PanPerfekt CRM services are intended exclusively for businesses and are purchased in connection with their business activity; the service provider does not conclude agreements with consumers. A sole trader (JDG) for whom the agreement is not of a professional nature has the rights set out in art. 38a of the Polish Consumer Rights Act of 30 May 2014 (including withdrawal — see “Cancellation, withdrawal and refunds”) and protection against unfair contract terms (art. 385^5 of the Polish Civil Code); nothing in these Terms limits those rights. These Terms take into account the Act of 18 July 2002 on providing services by electronic means. Disputes are settled by the court having jurisdiction under general rules.
9. Limitation of liability
The platform is provided "as is". The platform operator makes reasonable efforts to ensure it functions correctly and that data is kept safe, but is not liable for temporary unavailability caused by technical failures of third-party services (hosting, Google APIs, etc.).
10. Governing law
These terms are governed by the laws of the Republic of Poland. Matters relating to personal data processing are governed by the GDPR (EU Regulation 2016/679).